We are currently experiencing delays in processing returns due to coronavirus impacting the ability to deliver and sort. Your return may take up to three weeks to be processed at this time. If you want to follow up on your returned items, please send
We aim to process returns, refunds, and store credit within 7-10 business days of receiving them in our Sydney/UK warehouse, but high volume periods, especially around the holidays and sales, could cause delays. If you’re concerned that your return h
You have 30 days from the delivery date to make returns or exchanges. If exceptional circumstances have delayed your return, please consult our returns policy for guidance on standard procedures, or contact us directly for help with your options at e
If this is your first order, you could be eligible for our 60-Day Risk-Free Trial, which lets you return one opened item for a refund or store credit. For any other orders, we typically can’t accept returns on opened items due to hygiene reasons. Fee